Ever Peak LLC values your shopping experience. If you are not satisfied with your order, you may request a return or refund, provided the request meets the requirements of the following policy.
1. Return Period
Customers may submit a return request within 30 days of receiving the merchandise. Requests made after this 30-day period may not be accepted, unless otherwise required by applicable law or specifically approved by Ever Peak LLC.
2. Return Conditions
Returned items should be unused, undamaged, and in a condition suitable for resale whenever possible. Items must be returned with their original packaging and all related accessories.
Damage caused by normal wear and tear, improper handling by the customer, or reasons unrelated to product quality may affect eligibility for a return or refund.
3. Quality Issues or Incorrect Orders
If you receive an item with quality issues, damage incurred during shipping, or an item that significantly differs from your order, please contact us as soon as the issue is discovered.
Please provide your order number and clear photos of the item (or other relevant information) so we can verify the situation. Upon confirmation, we may offer a refund, a replacement, or another reasonable solution depending on the circumstances.
4. Return Requests
Please contact us via email to obtain return confirmation and specific instructions before shipping any items back. Do not send items back without prior confirmation.
Return requests should include:
Order number;
Name or email address used when placing the order;
Reason for the return;
Photos of the item, if necessary.
5. Return Address
Once customer service has confirmed the return, we will provide the specific return address applicable to your order.
Return Address:
9913 Joel Ave, River Ridge, LA 70123
Please note: The information in brackets above should be replaced with the actual return warehouse address before the website is officially launched.
6. Return Shipping Costs
If the return is due to product quality issues, receipt of an incorrect item, or damage caused during shipping, Ever Peak LLC will cover reasonable return shipping costs, subject to the specific circumstances. If the return is due to personal reasons—such as disliking the item, purchasing the wrong product, or a change of mind—the customer is generally responsible for return shipping costs, unless applicable law states otherwise.
7. Refund Processing
Upon receipt and inspection of the returned item, we will determine whether to approve the refund based on the condition of the return.
Refunds are typically issued to the customer's original payment method. Once the refund is processed, the time it takes for the funds to appear in your account may vary depending on the processing times of your credit card company, bank, or other payment provider.
8. Items Ineligible for Return
If a returned item shows signs of use or damage, is missing necessary accessories, or is rendered unsellable due to customer actions, we may refuse the refund or reduce the refund amount based on the specific circumstances.
Items involving hygiene, safety, or personal use may be subject to additional return restrictions if they have been unsealed or used. Please refer to applicable laws and the return requirements listed on the product page for details.
9. Non-Receipt of Refund
If we have confirmed the refund but you have not received the funds within a reasonable timeframe, please first contact your bank or payment provider. If the issue remains unresolved, please contact us, and we will assist you in checking the status of the refund.
Please include your order number in your email so that we can locate and process your request more quickly.