Ever Peak LLC is committed to providing customers with reliable and convenient delivery services. This shipping policy applies to orders placed through this website for delivery to addresses within the United States.
1. Delivery Coverage
Currently, Ever Peak LLC only offers delivery services within the United States. We do not provide international shipping to countries or regions outside the U.S.
Orders must be shipped to a valid U.S. address. Delivery restrictions may apply to certain remote areas, special locations, or addresses that cannot be serviced by standard carriers.
2. Order Processing Time
Under normal circumstances, once payment is successfully processed, it typically takes 1–2 business days to review, pick, pack, and prepare the order for shipment.
Once the order has shipped, we will provide tracking information where available. Order processing times may be extended during weekends, U.S. federal holidays, or promotional periods.
3. Delivery Time
After the order has shipped, standard delivery within the U.S. typically takes 2–5 business days.
Actual delivery times may vary based on the delivery address, weather conditions, holidays, carrier schedules, or other factors beyond our control. The timeframes mentioned above are estimates and do not constitute a guaranteed delivery date.
4. Shipping Partners
To fulfill orders within the U.S., we may utilize various third-party logistics and delivery services depending on the delivery address, package size, and shipping conditions. These include:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
DHL
We select the specific carrier based on the details of the order. Some orders may be delivered by other vetted logistics service providers.
5. Shipment Tracking
Once an order has shipped, we will provide tracking information to the customer if the service is available. You can use the tracking number to check the status of your package via the carrier's official system.
There may be a delay in tracking updates, particularly when the package has just been handed over to the carrier or during peak shipping periods.
6. Delivery Address
Customers must provide a complete and accurate recipient name, street address, city, state, and ZIP code at checkout. Delivery failures, returns, or re-deliveries resulting from incorrect or incomplete addresses provided by the customer may incur additional charges. We recommend carefully verifying your shipping information before submitting your order.
7. Delivery Delays
While we strive to ensure orders are dispatched promptly, the delivery process may be affected by adverse weather, natural disasters, traffic conditions, holidays, peak shipping periods, carrier operational issues, or other unforeseen factors.
For shipping delays caused by third-party carriers, we will assist customers in tracking the shipment status to the best of our ability.
8. Package Marked Delivered but Not Received
If tracking information indicates that your package has been delivered but you have not received it, please check your doorstep, mailbox, parcel lockers, and other secure drop-off areas, and verify with family members, neighbors, or property management.
If the package still cannot be located, please contact us promptly with your order and tracking details so we can assist with further inquiries.
9. Lost or Damaged Packages
Please contact us immediately if your package shows signs of significant damage during transit or is confirmed lost by the carrier. Depending on the circumstances, we may verify the situation with the carrier and provide an appropriate solution based on the order details.
10. Shipping Costs
Applicable shipping costs will be displayed at checkout. Unless otherwise explicitly stated on the website or order page, customers are responsible for paying the shipping fees shown at checkout.
We are committed to providing timely shipment tracking assistance and customer support.